Service & Support

When you purchase a product, services or an entire turn-key solution from PAT, you will have access to our service and support department during office hours Monday to Friday 9am – 5pm AEST.

Services and Support cases will usually be responded to within 24 to 48 hours depending on our work load at the time. Please allow longer response times during weekends and or public holidays.

Customers with any technical issues should:

E-mail: techsupport@proaudiotv.com.au

Phone: +61-2-9476 1272

Alternatively please submit your Service & Support request via our JIRA submission form found here: SERVICE & SUPPORT FORM

For guaranteed response times – we offer customised Service and Support Contracts.

Customers with a Service & Support Agreements in place should refer to the out of hours and emergency contact details specified on their SLA contract.

In addition to our in-house support, you are always welcome to contact our manufacturers directly:

ALLEN & HEATH:

Support Portal: Allen & Heath Support Page

ANGRY AUDIO & STUDIO HUB:

Phone: +1 (615) 763-3033

Email: answers@angryaudio.com

AUDIO TECHNICA:

Phone: +61 2 9519 0900

Email: service@tag.com.au

ARISTA:

Phone: +61 2 8310 4381

Phone: TOLL Free +1800 752 247

Email: support@arista.com

BOLAND:

Phone: +1 800 918-9090

Europe Phone: +49 6155/88777-66

Alternatively you can log an issue on Boland’s technical support page.

BROADCAST’IN:

Contact Page: Contact

CYANVIEW:

Phone: +32 471 950 806

Email: info@cyanview.com

DENSITRON:

Phone: +44 (0) 207 648 4200

Email: support@densitron.com

DREAM CHIP:

Phone: +49 5131-90805-0

Email: info@dreamchip.de

DSA VOLGMANN:

Phone: +49 (0)2241/23416-0

ENCO:

Phone: +1 248 827 4440

Email: support@enco.com

GENELEC:

Phone: +358 17 83 881

Alternatively you can log an issue on Genelec’s Services Enquiry Form

LAWO:

Phone: +49 7222 1002-4000 (9 am – 5pm CET)

24/7 Hotline for SLA Customers: +49 7222 1002-4000 (This number is only for customer with current SLA contracts and will require you to enter your personal PIN upon calling. Your personal PIN is outlined on your SLA contract)

E-Mail: support@lawo.com

MEINBERG:

Phone: +49 52 81 / 93 09 – 0

Email: info@meinberg.de

MOBILE VIEWPOINT:

Phone:+31 72 7000 502

E-Mail: info@mobileviewpoint.com

Please log issues via the service and support portal

NEWS BOSS:

Phone: +61 2 9580 9563

Email: support@newsboss.com

NVIDIA: