Service & Support

When you purchase a product, services or an entire turn-key solution from PAT, you will have access to our service and support department Monday to Friday 9am – 5pm.

Customers with any technical issues should

E-mail: techsupport@proaudiotv.com.au

or

Phone: +61-2-9476 1272

during office hours. Our office hours are Mon to Fri 9am – 5pm AEST.

Services and Support cases will usually be responded to within 24 to 48 hours depending on our work load at the time. Please allow longer response times during weekends and or public holidays.

For guaranteed response times – we offer customised Service and Support Contracts.

Customers with a Service & Support Agreement in place should refer to the out of hours and emergency contact details specified on their contract.

To submit your Service & Support request please utilise the submission form found here: SERVICE & SUPPORT FORM

You may find the following information helpful:

AUDIO TECHNICA: Phone: +61 2 9519 0900 Email: service@tag.com.au

ARISTA: Phone: +61 2 8310 4381 Phone: TOLL Free +1800 752 247 Email: support@arista.com

BOLAND: Phone: +1 800 918-9090 Europe Phone: +49 6155/88777-66 Alternatively you can log an issue on Boland’s technical support page.

CYANVIEW: Phone: +32 471 950 806 Email: info@cyanview.com

DENSITRON: Phone: +44 (0) 207 648 4200 Email: support@densitron.com

ENCO: Phone: +1 248 827 4440 Email: support@enco.com

GENELEC: Phone: +358 17 83 881 Alternatively you can log an issue on Genelec’s Services Enquiry Form

LAWO: Phone: +49 (0)72 22 1002-4000 (9 am – 5pm CET) E-Mail: support@lawo.com

MOBILE VIEWPOINT: Phone:+31 72 7000 502 E-Mail: info@mobileviewpoint.com Please log issues via the service and support portal

RTW: Phone: +49 221 70 913-0 Email: support@rtw.de

TSL: Phone: +44 1628 564 610 (UK Office) email: enquiries@tslproducts.com

Q-BIT: Phone: +49 (7251) 93193-0 Email: info@qbit.de

STUDIO HUB & ANGRY AUDIO: Phone: +1 (615) 763-3033 Email: answers@angryaudio.com

DREAM CHIP: Phone: +49 5131-90805-0 Email: info@dreamchip.de

MEINBERG: Phone: +49 52 81 / 93 09 – 0 Email: info@meinberg.de